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Positive Impact, Negative Carbon

A little known fact about Suffolk is that almost a third of properties are off-grid for gas. This is almost double the national average and equates to around 92,000 homes. Expensive and inefficient oil, LPG and direct electric heating systems currently heat the majority of these homes.

Renew East Ltd was born with the aim to have a positive effect on the environment and make sustainability accessible to all. Through our passion towards the environment and renewables, we want to help homeowners in Suffolk to transition away from fossil fuels by installing renewable heating in your home.


We aim to simplify the process of installing an air source heat pump in your home, whilst providing exceptional and innovative service to our customers.


We operate throughout the whole of Suffolk installing heat pumps in locations including Newmarket, Bury St Edmunds, Stowmarket, Eye, Diss, Framlingham, Woodbridge and everywhere in between.

As MCS accredited installers, our customers can now claim the new £5000 Boiler Upgrade Scheme (BUS) grant. Find out more here

Our Core Values



We aim to be exceptional in everything we do. From the first point of contact to finishing the installation we will provide exceptional customer service.


Life’s complicated enough without us adding further complications. We keep things simple. We don’t over complicate things and make every communication and explanation as easy for our customers to understand as possible.


We are innovative in everything that we do. We constantly look for ways to improve our service, our products and our impact on the environment.


We care about what we do, our clients and our staff. Always going above and beyond to deliver on our promises and ensure that we can feel proud of every installation we complete.

Our Team

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Kevin Pocock

Managing Director 

Beginning his career at Mitsubishi Electric, Kevin was part of the original launch of the Ecodan Air Source Heat Pump to the UK Market. Originally working in the domestic sector, Kevin has worked with National Developers, Architects, Housing Associations and the UK’s leading installation companies on the specification and design of Air Source Heat Pumps. Both for new build and retrofit projects. Whilst at Mitsubishi Electric, Kevin worked on several high profile projects featured on Grand Designs and Restoration Man television programs. 

Kevin later moved to TSG Building Services plc as a Business Development Manager, tasked with building the renewables side of the business. He oversaw large social housing roll out projects to upgrade houses to ASHP’s of up to 250 properties at a time. Whilst at TSG, Kevin was part of the team which was awarded the prestigious H&V News - Air Source Heat Pump Installer of the Year Award.

After leaving TSG Building Services Kevin re-joined Mitsubishi Electric in the Corporate Solutions Team. Working with large end user clients such as Whitbread, Next, HSBC, CBRE and several universities to assist them with using HVAC technologies including Air Source Heat Pumps to decarbonise their building portfolios. 

Kevin has advised several Net Zero Carbon consultancy companies on how to use ASHP’s to achieve net zero carbon. He has also written several published industry articles as well as launching the Mitsubishi Electric “Ask ME” podcast. 

In May 2021, Kevin left Mitsubishi Electric and founded Renew East Ltd with the aim of bringing together all his knowledge and experience to set up a Carbon Neutral, Plastic Positive installation business.

Currently Kevin is Heat Pump Expert in Residence at Nesta, which is a think tank based in London also still works in the manufacturing industry, working as a consultant for one of the UK’s leading HVAC manufacturers.


Luke Nicholls


Luke has over 15 years experience in the Plumbing and Heating Sector. He has worked in countries such as Canada and New Zealand working in both the domestic and commercial sectors. Luke set up Nicholls Plumbing and Heating in 2010 working on high end residential projects. He has been involved in the installation of both air and ground source heat pumps for over a decade, developing a passion for renewables and net zero carbon projects. 


Luke prides himself on his standard of work always delivering on the promises he makes.  


Guy Smith

Heating Engineer 

Guy has worked in the plumbing and heating industry for over 20 years and has worked on a number of high end domestic projects both new build and existing properties. 

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Alice Byford
Sales and Marketing Manager

After graduating with a science degree from the University of East Anglia, Alice worked for a leading national distribution company. Alice has been with Renew East ltd as our Sales and Marketing Manager since it was founded. She has a passion for both the environment and ensuring that our valued customers receive an exceptional service

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